Rochester Inst. of Technology
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Breakout Session IV

Implementing a Non-Emergency Response Policy -- Mike Morton and Matt Werner, Villanova University. "Non-emergency responses is a hot topic in EMS today. Many of the calls in a collegiate EMS system could be handled in a non-emergency mode. This lecture will create a framework for such a policy."
Mr. Morton, currently completing his MA at Villanova, is a Lieutenant with Villanova EMS and the Bryn Athyn Fire Company of Montgomery County, PA. Mike has taught as a guest instructor for the Indiana State Fire Instructor's Association, assisted with the development of fire service rapid intervention practical evolutions for Working Fire Video, has served as an associate staff member at FDIC Indianapolis, has written for Fire Rescue magazine, and is co-author of IFSTA's new manual entitled Rapid Intervention Teams (2001). His current interest in the emergency service is the examination of non-emergency/reduced speed response policies as a means to improve safety and reduce responder liability.
Mr. Werner currently serves as the Training Lieutenant at Villanova EMS (VEMS). He is an EMT-Basic (PA, Fall '98), an EMT-Intermediate (CT, Fall '97), and possesses EVOC certification. In addition, he volunteers with the Volunteer Medical Service Corps of Lower Merion & Narberth (Montgomery County, PA) and with the Winsted Area Ambulance Association (Winsted, CT) both of which are ALS services. With VEMS he has been dedicated to revamping the driver training program as well as implementing a non-emergency response policy for minor emergencies.

EMS Shift: From Technician to Clinician: A New Perspective -- Dale Bingham, Rogers State University. "This lecture discusses the shift from technician to clinician in EMS as applied to training and orientation. This has application in any EMS system, anywhere. It is important to realizt that our focus is not always the new person's focus."
Mr. Bingham has a B.S. in Health Services, is a NREMT-P, and is a qualified EMS instructor in the State of Oklahoma. He also is the advisor to the Paramedic Technology Student Organization at Rogers State University. Dale Bingham has a role of a full-time faculty member at Rogers State University. He is also a Paramedic with the Emergency Medical Service Authority in Tulsa, Oklahoma. Previous positions include Field training Officer, Field Operations Supervisor, and serving as a continuous EMS worker for 15 years in the states of California and Oklahoma.

Quality EMS: How to Improve Our Customer Service -- Chris Johnson, University of Delaware
"This session will help you understand the needs, emotions and expectations of your patients from a customer service standpoint.'"
Mr. Johnson was the NCEMSF Director at large from 1999 to 2000. He has a Bachelors of Science in Physiology from the University of Delaware, EMT - Basic. He also provides the services of EMT, PHTLS, CPR and AED Instructor. He is an Active member on the state of Delaware's Critical Incident Stress Management team. EMS staff and Command School certified (MFRI), Fall 2000. He has also been the Coordinator of the Emergency Care Unit at the University of Delaware. He is an Administration Lieutenant of training at Aetna Hose, Hook and Ladder Co. Newark Delaware. Chris Johnson also holds the respectable position of Vice President of the Kent County Ambulance Association, and serves as the Emergency Services Director, for Delaware Football Games. He is currently a volunteer member of Smyrna American Legion Ambulance, and is a professional member of Brandywine Hundred Fire Co. Some of the accolades that Chris Johnson has received include the State of Delaware EMT of the year award in 1996. From 1995 to 1996, he was the Smyrna American Legion EMT of the year, and in 2000, he was the University of Delaware's Emergency Care Unit EMT of the year.